FAQ's

Here you will find answers to our most frequently asked questions. If your question isn't here please feel free to contact us on 01244 332557 or email us.
 

Why choose The Shutter Shed?
The Shutter Shed offers a service like no other.  We know blinds inside out and we can advise you on the best blinds for any location. Our aim is to give the best service at a competitive price.  We are an established business with a 'real' workshop and a landline telephone number - be careful about any businesses who only have mobile numbers or 08 numbers!


How much will my shutters cost?
The cost depends on various factors i.e. size, material etc. You can get an idea of the price of your shutters by using our Quick Quote calculator. Alternatively, you can call us with the rough dimensions of your window and we will give you an idea of the cost. To make an appointment for us to come out and give you an accurate price, you can either call us on 01244 332557 or email us.


How much is installation?
Our prices include installation. There are no hidden costs!


What areas do you cover?
We cover most of Cheshire, North Wales and the Wirral.


How long will I have to wait for my blinds once I have ordered?
The lead time is approximately 8-10 weeks from the date of order/receipt of deposit for standard shutters.  


Can the lead-time be sped up?
Shutters can be delivered within 3-4 weeks at an additional cost. 


Can I see samples of the shutters?
You can either visit us at our Workshop in Tattenhall to view samples or make an appointment and we will bring them to you.


Can shutters be fitted onto UPVC windows?
We would need to have a look at your windows before we can confirm this.  It is usually not a problem if it is a flat window (not a bay window).  If you have a bay window, it is sometimes more tricky as the handles protrude too far to achieve a neat fixing. Also if we do fix the shutters to your UPVC window, this may invalidate your window warranty due to us fixing the shutters to them.


What is the payment system?
We ask for 50% deposit with the balance due prior to installation.  We accept payment by all major credit/debit cards (except American Express), cheque, PayPal, bank transfer or cash. Please note there is a 2.5% charge for PayPal transactions.

 

Can I fit the blinds myself?
Our service is for supply and fit only as we like to ensure our blinds are fitted to the highest standard.


Can I have my shutters painted in the colour of my choice?
Yes we are able to professionally spray paint your blinds to the colour of your choice.  Please see our gallery for some examples. Please ask for details.  This service is only available in the Poplar and Elm range.



Is the wood used responsibly sourced?
All timber used is FSC® certified.

 

Will my shutters fade in the sun?
Our shutters have a UV coating to help prevent them fading in the sun.
 

How do I clean my shutters?
We recommend that you dust them regularly. We recommend ostrich feather dusters which are available to buy from us.  You can also wipe down using a damp cloth.  


How do I maintain my shutters
Here are some good tips to ensure your shutters look good for years:-

  •  Don't leave the windows open when it is raining - they are not waterproof
  •  When closing the slats, use the tilt rod whenever possible with an up and down motion not an outward pulling motion
  • To close the slats completely, close them in the up position.  Be sure to close the slats before opening the panels. Failing to do this will cause the slats to 'pinch' and could cause damage.
  • When physically closing the panels, line up the leading edges. Panels that are not closed properly and lined up will eventually twist.



How long will my shutters last?
If your shutters are cared for in the correct way they will last for many, many years.


How do I prepare my windows/doors for installation?
On the day of installation, it is required that your windows/doors are clear of wires, cables, dressings or anything that may obstruct the shutters to be fitted.  If necessary, all surfaces should be cleaned and not wet.


What is the guarantee?

All shutter blinds are covered by a 3 year guarantee against defects in craftsmanship or materials. The applicable guarantee period begins when the Goods are installed. 

 

Can I cancel my order?
This is a section taken from our terms and conditions. Please read our full terms before ordering with us.

3. Order Cancellation by You (custom made Goods)

3.1 Due to the fact that all Goods are custom manufactured to Your requirements and specification and are deemed non re-saleable. We cannot cancel any orders once the order has been accepted by Us as per clause 1.1.

3.2 Cancellations will be accepted prior to Your order confirmation e-mail being sent.

4. Order Cancellation by You (non custom made Goods)

4.1 Cancellations will be accepted prior to Your order confirmation e-mail being sent.
4.2 If You wish to return the Goods once You have received them, You may do so within 48 hours of receipt and as long as You leave the Goods in their original packaging. If such goods are unpacked they are deemed non resaleable and non refundable.
4.3 Sending such Goods back to us is at Your own expense.

5. Order Cancellation by Us

5.1 In certain situations it may be necessary for Us to cancel Your order. This may be due to a production issue at the manufacturing plant, or other circumstances outside of Our control. In the event of this occurring We will notify you via e-mail and re-credit any money debited at order placement.

5.2 We will not be liable for any compensation payment in the event of order cancellation by Us.

5.3 The Shutter Shed will have no liability whatsoever to You for any damage or consequential loss caused by The Shutter Shed cancelling Your order in accordance with clause 5.1 above.